Author: Tony Schwartz

The Power of Starting With ‘Yes’

When a leader starts with “no,” he shuts down others. At an emotional level, the word “no” translates as “I don’t value what you’re saying,” and “I don’t trust you.” Fear, anger or resignation set in, all of which kill creativity, increase distrust and discourage engagement.

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The Importance of Naming Your Emotions

Although our emotional state profoundly influences the quality of our work, many of us aren’t aware of how we’re feeling at any given moment or what the impact may be. Most employers don’t give emotions much attention either, preferring that we park them at the door in the morning...

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