Given the extraordinary success of these men, the obvious question is whether being relentlessly hard on people, and even cruel, may get them to perform better.
What seems undeniable is that we need more leaders who make people feel the way Ms. Doughtie made me feel. I say that for a simple reason. The better leaders make us feel – including about ourselves — the better we are likely to perform.
What companies really need to measure is not how engaged their employees are, but rather how consistently energized they feel. That means focusing not just on inspiring them and giving them opportunities to truly add value in the world, but also on caring for them...
I have yet to come across a company that fully embodies these precepts, in part because meeting the full range of people’s needs simply hasn’t yet been embraced. The more that companies embrace these ideas, the better and more sustainably their employees will perform.
So how can you define a great place to work? It begins with creating a work environment that enables and encourages all employees to regularly refuel and renew themselves, both on and off the job. That will make them capable of bringing the best of themselves to work.