What companies really need to measure is not how engaged their employees are, but rather how consistently energized they feel. That means focusing not just on inspiring them and giving them opportunities to truly add value in the world, but also on caring for them...
But there is an antidote to fatigue and its impact on competence. Not surprisingly, it’s rest. Among 16 potential daily activities — including eating, praying, relaxing and exercising — napping had far and away the biggest impact on reducing fatigue.
It’s no surprise that the most powerful influence on people’s engagement at work is the experience of feeling genuinely cared for by their direct supervisor. Feeling valued is critical to our well-being from infancy.
What we need at the most fundamental level is a shift in worldview, grounded in a willingness to see more and exclude less. Instead, too many of us live in willful denial. As Paul Simon put it in the song “The Boxer,” “A man hears what he wants to hear and disregards the rest.”
I have yet to come across a company that fully embodies these precepts, in part because meeting the full range of people’s needs simply hasn’t yet been embraced. The more that companies embrace these ideas, the better and more sustainably their employees will perform.